30-Days Money Back Guarantee
What's Covered: This guarantee applies to new hosting subscriptions only and NOT for domain registrations or any other
services (like Dedicated IP, SSL, CPanel License etc). This guarantee applies to Personal Web Hosting,
Business Web Hosting, VPS Hosting, Cloud Hosting and Reseller Hosting only (and NOT applicable to Dedicated
Servers). The refund policy for Dedicated Servers is exclusively shown at the bottom of this page. If you are not fully satisfied with our
hosting services, just request us for a refund within the first 30 days of your
hosting account activation. We'll refund you 100% of your hosting subscription
fees without asking any question. Refunds will be promptly issued within 24
hours of your refund request. However, this guarantee will be void if you breach any of our
of Service (like: hosting a warez site, spamming etc.).
To request a refund under this guarantee, you must explicitly contact us within the first 30 calendar days of your
new hosting subscription. To contact us, please click
here and submit a new support ticket with category "Cancellation & Refunds". We'll gladly refund you 100% of your hosting subscription fees within
24 hours of your refund request and remove your hosting account from our server. Please remember, it's
YOUR responsibility to download all your backup data before placing a refund request.
Exclusion: If you received a FREE Domain Registration thru our promotional
offer and decide to cancel your hosting account within first 30 days (as per our
30-days money back guarantee), we will deduct the price
of your domain registration from your total refund amount. You will still
own your domain & can keep using it until it's expiration date. You can even
renew your domain if you wish. If you are canceling a VPS/Cloud Hosting that have CPanel, the
price of CPanel License will be deducted from your refund. Further, if your webhosting plan contains any FREE bundled offers (like Domain registration, Dedicated IP, SSL, Private Name Servers etc), the amount for those bundled services will be deducted from your refund amount if you cancel the plan before the plan's renewal date. If your hosting accounts is suspended or terminated
due to policy violations, you will not be eligible for 30-days money back guarantee.
Refund Policy After 30-Days
To cancel your account after 30-days of your new web hosting subscription,
here and submit a new support ticket with category "Cancellation & Refunds".
Within 24 hours of your request, you will receive a pro-rated refund for the
remainder of your subscription period. Please note that only the web hosting
fees are eligible for pro-rated refunds. Other services (like domain
registration, dedicated IP SSL etc) are not eligible for any refund.
The following exceptions are applicable to this refund guarantee...
1) After 30-days of your order, you will be eligible for pro-rata refund only (not a full refund).
2) Pro-rata refund will be issued if you have used more than 30% (or 10GB) of your total bandwidth, when requesting for refund. Pro-ration will be applied to the amount of bandwidth you actually used when requesting for a refund. We feel that 30% (or 10GB) of bandwidth is good enough to test our services initially.
If you have any questions, please open a Helpdesk Ticket. Your messages will get prompt attention from our Sales and Support team.
Cancellation & Refund Policy for Dedicated Servers
The following rules apply to cancellation / refund of Dedicated Servers only:
1) You must request
a cancellation BEFORE 15 days of your next renewal date. Failure to request a cancellation before 15 days of renewal, will
attract next month's renewal amount to be paid.
2) No refund will be issued for the current billing cycle.
3) If you pre-paid for your dedicated server, we will refund your future month's
payments as long as you request a cancellation BEFORE 15 days of your next renewal
date. Your pro-rata refund amount will start from the beginning of next month's billing cycle.